Refund policy

Last Updated: June 27, 2026

At SUNNI HAIR, we are committed to providing high-quality hair care products and excellent customer service.

Returns

Due to hygiene and safety reasons, we cannot accept returns of opened or used hair care products, including the Sun & Ocean Protection Spray, unless the product is defective, damaged, or you receive the wrong item.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can assess your request. If your claim is approved, we will provide a replacement, refund, or another appropriate resolution.

Change of Mind

We do not accept returns or provide refunds for change of mind on opened or used products.

If you wish to return an unopened and unused product, please contact our customer support team within 7 days of receiving your order. Return requests are reviewed on a case-by-case basis. Approved returns must be received in their original, unopened condition. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchanges

We do not offer direct product exchanges.

If you receive a faulty, damaged, or incorrect item, please contact us and we will work with you to provide the most suitable resolution.

Refund Processing

Once your return or claim has been reviewed and approved, any applicable refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Contact Information

If you have any questions regarding your order or this Returns & Refund Policy, please contact us.

Business Name: SUNNI HAIR

Business Address:
6/148 Curlewis Street
Bondi Beach NSW 2026
Australia

Phone: 0417 266 877

Email: sunnihair.au@gmail.com

We appreciate your trust in SUNNI Hair and thank you for choosing our products.